• Hard Drives
• Integrated Circuits
• Memory
• Panels
• Inverters
• Other Parts
• MP3 Player Sunglasses

Frequently Asked Questions

How can I order parts?
All part orders must either be placed online via our secure shopping cart or you can place your order by calling us directly at 888-432-6807. We can also offer assistance through sales@invertersolutions.com.

What forms of payment do you accept?
We gladly accept Visa, Mastercard, Discover and American Express.

How do I get wholesale pricing for an item?
Wholesale pricing applies for purchases of at least 5 or more of a particular item. To arrange for wholesale pricing, please contact us at 888-432-6807 or email us.  If you are purchasing less than 5 pieces of an item, please use the website, as standard website pricing applies.

Once a part has been ordered do you provide a tracking number?
We have a computerized system that emails a delivery tracking number to each customer. You can also check the status of your order and track your package online. For orders shipped via USPS, click here. For UPS, click here. For FEDEX, click here. (If your package was shipped with USPS First Class Mail or USPS Priority Mail, you will receive a Delivery Confirmation number.)

How fast do you ship a part once ordered?
We ship parts out Monday thru Saturday. If an In Stock part is ordered before 4 PM EST Monday through Friday, it will ship the same day. If a part is ordered Saturday by noon, it will ship the same day. Parts ordered on Sunday will ship the following Monday. Major holidays are counted as weekends and may have a delay in shipment of your part based on our carrier’s service hours.

In Stock / Same Day Shipping Guaranteed
The item ships the same day if the payment is made by 4PM EST Monday through Friday and 12PM EST on Saturday.

In Stock / 2-14 Day Estimated Shipping:
The part is available and will be pulled from existing equipment for testing. Shipping estimates are based loosely on previous orders and if the part tests properly. Many parts take just a few days to ship, and others can take longer depending on how quickly the part can be picked, packaged, and tested.

Out of Stock / Special Order
The item can be located and special ordered.

End of Life (EOL) / Unavailable:
We have determined this part is in the End of Life "EOL" phase. This means it is no longer in production and we have no suitable replacement for this part at this time.

 Do you ship to PO Boxes, APO and FPO addresses?
Yes.

Do you ship internationally?
Yes. We sell and ship products within the United States as well as worldwide.
Attention international customers: The customer is responsible for all customs and brokerage charges, duties and taxes, which must be paid prior to receipt of goods.

Do you offer a waiting list on parts not currently in stock?
Yes we do. Please contact us at 888-432-6807 or email us at sales@invertersolutions.com.

If you don't carry my part can you order it for me?
Yes. Please contact us at 888-432-6807 or click here to request a special order item not found on our website or currently out of stock.

What shipping carriers do you use?
We ship via USPS, UPS and FEDEX.

Can you use my UPS or FEDEX number for shipping?
Yes. Please contact us at 888-432-6807 before placing your order to provide us with this information.

How do I find the part number of the item I'm ordering so I can make sure it's compatible with my existing part?
This can vary depending on the laptop brand you have as well as the actual part you're looking at. Generally every part in a laptop has its own part number and should be replaced only with the same part or a substitute part.

The same part can have up to 30 different part numbers. This is because it may be used in several different machines under many different brands. For example, since HP does not make LCD inverters, they use models made by Delta, Sumida, and TDK. This part will also be used in many different HP laptops. It may also be used in Compaq, Gateway, and eMachine brands. This is how the same part can have many different part numbers.

The best way to ensure a proper fit is to search our database by the part number printed on your circuit board. Avoid numbers beginning with E+6 digits. These are Underwriter Laboratories (UL) certification codes NOT part numbers. Many different parts are manufactured by the same company and have the same UL number printed on all of their parts. This is no way to accurately search for any part.

Some stickers are serial numbers, not part numbers. Some stickers are part numbers of a connecting component and NOT the part number of the board.

Please do your best to take a few minutes to peel back the optional mylar plastic cover and use the part number printed directly on the circuit board often in white paint. This will help ensure you have quick and successful repair.

If your part arrives with different stickers or part numbers than what you ordered, this does not mean we shipped you the wrong part. As long as the part has the same pin count, mechanical characteristics (dimensions, screw hole and pin locations), and the same input and output voltage characteristics, it is the right part.

What is a Certified System Pull?
Parts for laptops over 3 years old will almost always be pulls as these parts are out of production and no longer supported by vendors or manufacturers rolling our new product lines. All pulls are in "Grade A" condition. We do not deal in "B Stock" as it is too costly to support after the sale.

I received my order, but the part either doesn't work, or is the wrong part. What do I do?
Contact us right away so we can assist you. It is very important that you provide us with the following information: Your order number and the part number from your original part you are replacing. It's important that you are cooperative and provide us with the needed information so we can effectively troubleshoot your problem and provide you with the best service possible.

What is your part warranty?
Each part, new or used, carries a 30-day warranty against defects. The warranty period starts on the date of the invoice and ends exactly 30 days after the date on the invoice. If a part fails during this period you may return it to us and we will gladly exchange it for the same part. The warranty protects against Dead-on-Arrival (DOA) and any manufacturing defects.

The customer is responsible for matching our part's description, any part number or any other listed numbers associated with a particular part to determine if it is the correct part. If you have any doubt you are ordering the correct part, please email us through our website prior to placing your online order. Shipping charges are non-refundable under any circumstance. All refused shipments will be subject to a 15% restocking fee and any other charges occurring from a refused shipment. 

Can I still return my part even though it's past the warranty/return period?
Each item purchased from InverterSolutions.com comes with a return period of 30 days. You are free to return the merchandise for an exchange within the return period, but not after the warranty period has expired.

How can I request an RMA number?
ANY PRODUCT BEING RETURNED TO US MUST HAVE AN RMA FORM INCLUDED. RMA numbers are given out through our website by clicking here.

If a product is returned to us without an RMA form, we reserve the right to hold your return until you contact us to give us the needed information to process the return. The RMA form can only be used for the order for which it was issued. It cannot be used to return other products that have not been approved by InverterSolutions.com for return.